FAQs

Yes. Cancellation requests must be submitted within 2 hours of placing your order.

Because all products are made to order, production begins shortly after your purchase. Once production has started, orders cannot be canceled, modified, or changed.

If your order has not entered production, we’ll make every reasonable effort to update your shipping address.

Once production has begun or your order has shipped, we cannot guarantee address changes.

Please contact us as soon as possible if you notice an error.

Unfortunately, no.

Since every item is produced specifically for you, changes cannot be made once production begins. Please carefully review product descriptions and sizing charts before completing your purchase.

Every Isla Essentials product is made especially for you after you place your order.

Production time varies depending on the product and current order volume. Shipping carrier delays, holidays, and weather may also affect delivery times.

Estimated delivery dates are not guaranteed.

We currently ship to:

• United States
• Guam

If you’d like shipping to another destination, please contact us before placing your order.

Shipping costs are calculated during checkout based on your shipping address, the items ordered, and the selected shipping method.

Possibly.

Some products are manufactured at different facilities and may ship separately. If your order contains multiple items, you may receive more than one package and tracking number.

Please:

• Check around your delivery location.
• Ask family members or neighbors.
• Contact the shipping carrier.

If you still cannot locate your package, contact us and we’ll do our best to assist.

Because all products are made to order, we generally do not accept returns for buyer’s remorse, ordering the wrong size, ordering the wrong color, or changing your mind.

We do review claims involving manufacturing defects, fulfillment errors, or shipping damage.

Please contact us within 14 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs of the damaged item
• Photos of the packaging if the damage occurred during shipping

We’ll review your claim and determine the appropriate resolution.

If we or our manufacturing partner made an error, we’ll make it right.

Please contact us within 14 days of delivery with photographs of the item you received.

Please review our sizing charts carefully before ordering.

If the item’s actual measurements significantly differ from the published size chart due to a manufacturing error, it may qualify for a replacement, store credit, or refund.

Fit preference alone does not qualify for a return or refund.

No.

Instead, if your claim is approved, we may provide:

• A replacement of the exact item purchased
• Store credit
• A refund, when appropriate

No.

Sale, clearance, promotional, and final sale items cannot be returned or refunded unless they arrive damaged, defective, or incorrect due to a manufacturing or fulfillment error.

Yes.

Every Isla Essentials product is made especially for you after you place your order. This allows us to reduce waste while offering unique Pacific Islander inspired products.

Colors may appear differently depending on your phone, tablet, or computer screen.

Minor color variations between on-screen images and the finished product are normal and are not considered defects.

We strive for accurate product images and descriptions. However, slight variations in color, print placement, stitching, or manufacturing may occur and are considered normal for made-to-order products.

No.

You may check out as a guest or create an account to make future purchases faster and view your order history.

Creating an account allows you to:

• Track your orders
• View past purchases
• Save your shipping information
• Enjoy a faster checkout experience

Click “Forgot Password” on the login page to receive password reset instructions.

We accept most major payment methods, including:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• PayPal
• Amazon Pay
• Klarna
• Cash App Afterpay
• Affirm

Available payment options may vary depending on your location.

Absolutely!

We appreciate honest feedback from our customers.

You may also upload photos with your review to help other shoppers.

Not always.

Reviews may be moderated before appearing on our website to help prevent spam and ensure they comply with our community standards.

Yes.

Payments are processed through secure third-party payment providers. Isla Essentials does not store your complete payment card information.

We use your information to:

• Process orders
• Ship purchases
• Provide customer support
• Improve our website
• Send marketing emails if you’ve subscribed

For more details, please review our Privacy Policy.

If you have any questions, we’re happy to help.

Please reach out through the Contact Page on our website, and we’ll respond by email as soon as possible.

No problem!

Visit our Contact Page and send us your question. We’ll do our best to respond as quickly as possible.