Thank you for shopping with Isla Essentials LLC. Every order is made especially for you after you place it, allowing us to offer unique Pacific Islander-inspired products while reducing waste through on-demand production.
Please review this policy carefully before placing your order.
Shipping Policy
Made-to-Order Products
All Isla Essentials products are made to order. Unlike traditional retailers, we do not keep most items in stock. Production begins after your order has been placed and payment has been successfully processed.
Because each item is made specifically for you, production and shipping times may vary depending on the product, order volume, holidays, and carrier delays.
The estimated processing and shipping times shown on each product page are estimates only and are not guaranteed delivery dates.
Shipping Destinations
We currently ship to:
- United States
- Guam
- Commonwealth of the Northern Mariana Islands (CNMI)
If you would like shipping to another destination, please contact us through our Contact Page before placing your order to determine availability.
Order Processing
After your order is placed:
- Your order is reviewed and payment is verified.
- Your item enters production.
- Once production is complete, your order is packaged and shipped.
- You will receive tracking information once your order has been shipped, when available.
If your order contains multiple items, they may arrive in separate packages and at different times.
Shipping Delays
While we strive to meet estimated delivery times, Isla Essentials is not responsible for delays caused by:
- Weather conditions
- Natural disasters
- Customs processing
- Carrier delays
- High shipping volumes
- Holidays
- Incorrect or incomplete shipping addresses provided by the customer
Other circumstances beyond our reasonable control
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, please contact us immediately through our Contact Page.
If production has not yet begun, we will make every reasonable effort to update your shipping information.
Once an order has entered production or has shipped, we cannot guarantee address changes.
Orders returned due to an incorrect address or refused delivery may require additional shipping charges before they can be reshipped.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors.
- Contacting the shipping carrier directly.
If you still need assistance, please contact us through our Contact Page. We will gladly assist where possible, but we cannot guarantee refunds or replacements for packages marked as successfully delivered by the carrier.
Contact Us
If you have questions about this Shipping Policy or need to submit a claim, please contact us through the Contact Page on our website.
Please include your order number and all relevant information so we can assist you as quickly as possible.